Failing to Deliver a Parcel for over 3 months

Item: DHL Express
Rating: 1
Author: Jekkie M

I've purchased a parcel in Germany and it arrived in South Africa in November 2023. DHL has been holding my parcel and is failinh dismally to deliver the parcel. I queried the delays only to be told that only the sender have the rights to request an investigation into the cause of delays.

Three months is long to have a parcel delivered and your service sucks.

This is for shipment number LE***DE

DHL is portraying itself to be effective and efficient is service delivery but my experience proved me wrong. No customer service or any concern to address your queries.

Surely not the best

Helpful (0)

Replies (1)

DHL Express's replyOfficial

05 Feb 2024, 13:13

Dear Jekkie Mokgalaka,

Thank you for taking the time to post to DHL Express and I would like to apologize for the inconvenience.

Looking at the tracking number mentioned, I can confirm that your shipment is moving with DHL Paket, under the DHL Deutsche Post Banner. Meaning that this parcel did not move via DHL Express, but Global mail. These shipments are handed over to the local postal services in each country to handle the delivery with no tracking available on the DHL Express network hence we are not able to assist you further.

Please contact DHL Global Mail at *** or the Post office on either *** or by Phone on ***, quote your tracking number. The consultant will be able to assist you with information on when you can expect receipt of your shipment.

I hope that the provided information will be helpful.

Kind Regards,

Customer Care Executive ZA | DHL Express

DHL International Pty Ltd t/a DHL Express

Waterfall Logistics Precinct,

Pretoria Main Road,

Waterfall City,

Midrand, 2090

Gauteng

South Africa

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DHL Express's reply05 Feb 2024, 13:13

Official