failed delivery and *********** staff member and a supervisor

what an *********** supervisor and staff member, so i have been in contact with dhl for my package and was told it will be done today morning at 8am, it hasn't been a smooth ride i have been inconvenienced highly. customer service agents were not helpful and i requested for a supervisor whom i contacted and requested that we speak via email regarding the matter because i was tired of being on the phone with DHL, my package wasn't delivered just because the postal code was incorrect so they say, thy kept the package with them without calling me till i call to find out, i needed it urgently as it is still to go elsewhere and i made arranagements for it to be picked up in the morning but DHL decided to fail me, i called to ask if i can come get it myself for they failed to deliver the lady "Norma Rampfumedzi Customer Service Supervisor

DHL Express DHL House Fabriek & Van Acht Rd Isando 1600 Gauteng South Africa" With the above signature told me to fill in the redirection form and give it to the person to pick uo together with my ID and their own, so here i am willing to waste my resources to get a driver to there but over that he has to come to me to get my personal document being my ID book i therefore sign the doc and sent it to her and asked that she confirms receipt she told me i needed to be professional as she does not appreciate the way i speak to her, how am i expected to maintain professionalism when the company failed me and i am frustrated that i am about to lose money due to DHL incompetence? till now i haven't received a call telling when my package will be delivered to where i am which is closer to where they had to take it to.

i asked Norm to direct my emails to the manager or ADD her on our conversations as she did not care of my frustrations but cared about me being professional at the state i am in. DHL Should please ensure i get my package and train their staff to handle customers who are as disappointed as i am at this stage and not focus on asking clients to be professional, what do they lose in resolving the issue and maintaining calm state to both? i therefore will go back to FedEx and other courier companies that have been helpful to me that i have not had a reason to contact them in one day because they always deliver on time and as expected. ALL I NEED IS MY PACKAGE AND LET ME STAY FAR AWAY FROM THIS POOR SERVICE.