1 reviews | Active since Feb 2015
Extremly poor Service forAccounts and International Shipments
On the 12th of Sep I received a package from DHL only to find out that only 1 of the 2 pieces were delivered. Phone DHL and they told me the 2nd package was sent with RAM. Phoned DHL the next (3 times - could not get through), eventually got through and after an hour on the phone, they told me that they need to go look for my other package as its not with RAM and they cant find it. 3 days later they only found the package and delivered to me. So guess what, again this happens today!!!!!!!!!! Only 1 of my 2 pieces were delivered and AGAIN DHL cant tell me where it is, only that it's "apparently" with RAM. I was told over the phone by DHL "They don't have an answer for me, hopefully it will be delivered"!!!! Your accounts department is just as bad! I have been struggling for over a month to get someone in accounts to allocate a payment we made. The payment was made on the 16th of Aug 2017 and the proof of payment was sent through numerous times and they STILL CANNOT allocate the payment, today is the 18th of September.
I am past fed up with DHL, I have already instructed my suppliers to never use DHL again.
Dear Delia ,
We apologise if your last interaction with DHL Express was not as seamless as we would have wanted it to be .
We have received your complaint and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have In boxed you for additional details . Won’t you please provide me with the tracking number that your last shipment was transiting on so an investigation can be underway to locate the second piece ?
Secondly – Regarding your unallocated payment – Would you be able to forward me the proof of payment as well so I can follow this matter up for you with our Accounts department to urgently assist in locating the funds to the correct account ?
I understand that this incident has been of great disappointment to you and would like to assure you that the matter will be dealt with until fully resolved .
Below are my direct details should you need to get in contact with me .
Awaiting your soonest response !
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Delia ,
We apologise if your last interaction with DHL Express was not as seamless as we would have wanted it to be .
We have received your complaint and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have In boxed you for additional details . Won’t you please provide me with the tracking number that your last shipment was transiting on so an investigation can be underway to locate the second piece ?
Secondly – Regarding your unallocated payment – Would you be able to forward me the proof of payment as well so I can follow this matter up for you with our Accounts department to urgently assist in locating the funds to the correct account ?
I understand that this incident has been of great disappointment to you and would like to assure you that the matter will be dealt with until fully resolved .
Below are my direct details should you need to get in contact with me .
Awaiting your soonest response !
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Delia ,
Once again , we would like to sincerely apologise regarding the manner in which this matter was handled.
I’ve since confirmed that the second piece was successfully delivered yesterday morning at 08:22 received by yourself .
And your credit controller has been in contact with you to assist you with the Account matter.
For the delays experienced , as a gesture of goodwill we would like to offer you a free of charge shipment (up to 2Kg’s) , anywhere in the World on the DHL Express Network . The offer letter as well as small gift will be forwarded to you during the course of next week .
I hope that the above will go in some way in restoring your Faith in our Service and if anything else is required, please do not hesitate to contact me on my details below .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Delia ,
Once again , we would like to sincerely apologise regarding the manner in which this matter was handled.
I’ve since confirmed that the second piece was successfully delivered yesterday morning at 08:22 received by yourself .
And your credit controller has been in contact with you to assist you with the Account matter.
For the delays experienced , as a gesture of goodwill we would like to offer you a free of charge shipment (up to 2Kg’s) , anywhere in the World on the DHL Express Network . The offer letter as well as small gift will be forwarded to you during the course of next week .
I hope that the above will go in some way in restoring your Faith in our Service and if anything else is required, please do not hesitate to contact me on my details below .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600