Extremely poor customer service and online service.

I cannot believe that an international firm cannot take an international number for a customer as a contact number re an enquiry,

I had to arrange for some pathology slides to be transported from South Africa to UK (as the pathology was done in SA and we then moved to UK and the doctors in UK requested to see the slides). I did this all online.

I arranged for a very lovely pathologist at Ampath labs to get the package ready for me and to be the 'contact person' in South Africa. (a favour, as I am sure this is not in her job description)

DHL went to collect the package and could not do a pick up as 'the invoice was not there'. I phoned DHL SA and was told that this was a consequence of my having made the request online (really??????). The necessary papers were emailed to me, I filled them in, scanned them and sent them to my lovely pathologist. Finally, 4 days after my initial request, the package was collected on a Friday.

When the delivery was not made on Monday as expected, I phoned DHL SA and they said they would look into it and asked for my contact number. When I gave them my UK number, they could not accept this and told me to contact DHL UK even though the package was sitting in customs in SA.

One pays an awful lot for a courier service and I find it unacceptable that they cannot make an international call to sort out a problem. This is NOT customer service that I would expect.

From beginning to end this has been a frustrating and costly experience necessitating my having to make an untold number of international calls just to be shunted from pillar to post.

Come on DHL you can do better than this ....... International appears in your name. I could think of a more appropriate adjective to replace 'international'

Ha ha - the final insult - even this form will not take an international number!