Extremely Late Refund

We have received extremely unprofessional and insanely disgusting service from DHL South Africa. We ordered goods from China worth R15 200. Sadly our shipment was hijacked on the 20th of April 2015 mintutes before delivery. The following day we received a call from Lucracia Olifant (Customer Care Executive) advising us that all is well. She said a claim will be processed and a full refund will be done promptly. On the 22nd we received an e-mail from her office stating that a reconstruction of the goods was the better option and it was underway. We waited, then on the 11th of May we were told the subcontractor in China had been paid and they (DHL) are waiting for the supplier to resend our goods. After incessant calls asking about the whereabouts of our goods, on the 5th of June we were offered R 5 310.90 in compensation. We rejected the offer as it was completely baseless. Then mid-July we received a sensless e-mail stating how our courier company was actually Full mark Tours and our goods actually weren't insured. We told Lucracia we chose DHL as our courier service co. and we expect a full refund as promised in the beginning. Till this day we haven't been refunded a cent. Crazy?!