CK
Collin K
1 reviews | Active since Dec 2012
18 May 2026, 10:16
Extremely disappointing service from DHL.
My parcel arrived in South Africa on 3 April 2026 and has been stuck ever since with the same automated delay message repeated daily. Communication is almost non-existent, and no one follows up unless you continuously chase them yourself.
What makes this even more frustrating is that the shipment only contains a silver coin and a coin holder, yet it has been delayed for weeks with no proper explanation or resolution.
Tracking updates are useless, customer support is unhelpful, and the overall experience has been incredibly frustrating.
I would not recommend DHL.
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DHL Express's replyOfficial
18 May 2026, 12:52Dear Collin Kemp
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards
DHL Express ZA
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards
DHL Express ZA
DHL Express's reply18 May 2026, 12:52
Official
Dear Collin Kemp
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards
DHL Express ZA
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards
DHL Express ZA