Extremely disappointed with DHL Express – shipment on hold for almost 2 weeks

I am extremely disappointed with the service I have received from DHL Express. My shipment has been on hold for almost two weeks, and despite following up, there has been no proper resolution or clear indication of when my shipment will be released.

I have contacted DHL multiple times, yet the situation remains unchanged. I keep receiving updates that do not actually resolve the issue, while my shipment continues to sit on hold.

What is most frustrating is the lack of urgency and clear communication. If additional documentation, payment or information is required from me, this should have been communicated and resolved promptly instead of allowing the shipment to remain on hold for almost two weeks.

I paid for DHL Express expecting an efficient and reliable service. At this point, I need someone from DHL to take ownership of this matter, explain exactly what is causing the delay, and provide an immediate resolution and realistic timeframe for release.

Almost two weeks with no resolution is simply unacceptable for an express courier service.