CB
Charl B
1 reviews | Active since Oct 2019
30 Dec 2019, 07:11
extremely bad service
a parcel has been sent to me abroad on the 19th of December. it's been released from Dubai a week later and now 11 days later they tell me they can't find my parcel. this is truly shocking service from such a big company. what should have been 4 days is now 11 days and counting. I've never experienced such horrific service and nobody can tell me where my parcel is. I've told DHL over and over again how urgent this package is but nobody seems to care. for such a huge company the service is truly a joke. I would be ashamed to be representing DHL
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DHL Express's replyOfficial
30 Dec 2019, 07:43Dear Charl,
We sincerely reiterate our apologies of the continued delay in delivering your shipment. However, these requests that we are making are in continuation to our continuous efforts trying resolve this issue for with a positive note.
I am waiting for our offices in Tashkent to advise exactly when the shipment will be delivered and why its not delivered yet. As soon as feedback is received I will revert.
Kind regards.Avery VisagieCustomer Care Executive
We sincerely reiterate our apologies of the continued delay in delivering your shipment. However, these requests that we are making are in continuation to our continuous efforts trying resolve this issue for with a positive note.
I am waiting for our offices in Tashkent to advise exactly when the shipment will be delivered and why its not delivered yet. As soon as feedback is received I will revert.
Kind regards.Avery VisagieCustomer Care Executive
DHL Express's reply30 Dec 2019, 07:43
Official
Dear Charl,
We sincerely reiterate our apologies of the continued delay in delivering your shipment. However, these requests that we are making are in continuation to our continuous efforts trying resolve this issue for with a positive note.
I am waiting for our offices in Tashkent to advise exactly when the shipment will be delivered and why its not delivered yet. As soon as feedback is received I will revert.
Kind regards.Avery VisagieCustomer Care Executive
We sincerely reiterate our apologies of the continued delay in delivering your shipment. However, these requests that we are making are in continuation to our continuous efforts trying resolve this issue for with a positive note.
I am waiting for our offices in Tashkent to advise exactly when the shipment will be delivered and why its not delivered yet. As soon as feedback is received I will revert.
Kind regards.Avery VisagieCustomer Care Executive