RvdZ
Rudi van der Zee
1 reviews | Active since Mar 2021
05 Mar 2021, 10:38
Extreme delays and no shipping updates
Worst shipping experience yet, it's been over a month since I ordered my delivery, also my shipment has been in the country since 24 Feb but no updates for 2 weeks now. Will defintely never use DHL again.
Helpful (0)
Replies (1)0
Replies (1)
DHL Express's replyOfficial
05 Mar 2021, 17:13Dear Rudi,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole
DHL Express's reply05 Mar 2021, 17:13
Official
Dear Rudi,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole