CS
Caide S
1 reviews | Active since Jul 2018
25 Oct 2021, 22:24
******ion
They hold your parcel ransom while they ****** a additional "advance fee" of R200 for a customs amount of only R146
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DHL Express's replyOfficial
26 Oct 2021, 08:20 Dear Caide,
I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled. Please allow me a chance to investigate this further and I will revert to you by phone or email.
Kind Regards, Akhona Mvuza Customer Care Executive Office DHL International (Pty) Ltd t/a DHL Express
I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled. Please allow me a chance to investigate this further and I will revert to you by phone or email.
Kind Regards, Akhona Mvuza Customer Care Executive Office DHL International (Pty) Ltd t/a DHL Express
DHL Express's reply26 Oct 2021, 08:20
Official
Dear Caide,
I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled. Please allow me a chance to investigate this further and I will revert to you by phone or email.
Kind Regards, Akhona Mvuza Customer Care Executive Office DHL International (Pty) Ltd t/a DHL Express
I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled. Please allow me a chance to investigate this further and I will revert to you by phone or email.
Kind Regards, Akhona Mvuza Customer Care Executive Office DHL International (Pty) Ltd t/a DHL Express