Hellopeter
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1 reviews | Active since May 2016

10 May 2016, 07:26

Express ... unfortunately not!!

<p>Arranged a do***ent pick up with the DHL Call Centre yesterday for a parcel to be delivered to Pretoria today. Pick up were suppose to be before 4pm.... when no one arrived ... called the call centre ... they told me it will be collected by 5pm as the driver was still in the area. 5pm ... no pick up! </p> <p>Just called the call centre again ... after taking my call I was put on hold .... just to be cut off 5min later!!</p> <p>DHL reputation as a premium provider is highly over rated!</p>

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Replies (3)
DHL Express
DHL Express's reply10 May 2016, 09:26
Official

Thank you for bringing this to our attention.

I have forwarded you an email for more information so that i can ***ist you further.

Kind Regards

Nicole Pietersen

Customer Care Executive Office

DHL Express
DHL Express's reply10 May 2016, 13:04
Official

Dear Marika

Please advise as per our email communication if you are happy with the outcome so far.

I will gladly ***ist you further if there is anything else you need.

Kind Regards

Nicole Pietersen

Customer Care Executive Office

's update13 May 2016, 10:29
Reviewer Update
Thanks for taking my complaint to heart! DHL`s response was swift and you showed empathy for my predicament. Your offer for same day shipment at no costs was also valued, however, due to tight time constraints I had to make other arrangements. Even here DHL made a good will gesture to compensate the costs. If DHLs delivery service can be as good as their customer service it will certainly do well by its name as a premium supplier. I improved the rating based on DHLs customer service and hope the feedback will be used constructively to improve the call centre service.