Express that takes forever

I am trying to send a very important parcel with chronic medication to my son who is currently on a three month holiday in the UK.<br> Firstly I was informed that the parcel would be collected - my son did the booking from the UK and paid online. I said that I thought this was a little unexpected in Bela Bela. Pickup was between 9-10...by 11H30 I asked my son to confirm. He was then told that I needed to take it to a drop off center. This was not on our South African Website - somehow we managed to find out that it was Postnet. I called the Postnet in Bela Bela with a sinking heart... I have little or no faith in - our South African Post Office or Postnet Bela Bela...<br> Actually this is a complaint about service delivery in general.... A service that we pay dearly for!!!<br> Long story short - dropped parcel on 6 June 2015 at 15h30... It was only collected on the 8 June 2015 - then it was lost and only found on 10 June 2015 - At no time was I contacted by the service provider to be informed of the delay or the lost parcel - I made several calls, no one called me in return - even when the parcel was found... Admittedly I was dealing with the Polokwane office - whne the parcel went to Jhb