1 reviews | Active since Aug 2012
EXPRESS parcel lying at Johannesburg for 2 WEEKS!!
Our parcel landed from Hong Kong in JHB the 2nd of March. DHL sent us an invoice for the parcel at customs that is standard protocol. One week there after they notified us there was a mistake on the invoice and we needed to pay in more money, so we paid the amount. Today they phoned us and said that there is R20 short on the parcel so customs isn't sending the parcel!! <br> <br> DHL can you please make out one invoice with the correct amount on it!! After we have payed you thousands of RAND and we haven't received the parcel after two weeks! I think that we will think 10 times before using DHL again. If this is the service we receive for an express parcel. Everyday we phone you guys and you say the parcel will be here the next day. This has been going on for one week!! PLEASE JUST SEND US OUR PARCEL!!
Dear Kenneth,
I am terribly sorry to hear of the experience that you have encountered with DHL thus far.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have escalated your case to our Customs affairs manager to investigate the matter thoroughly and provide us with urgent feedback . In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
Unfortunately due to an intense drive by the South African Revenue Service ( SARS), the South African Customs Clearing community are experiencing an increase in Customs Stops.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
Dear Kenneth,
I am terribly sorry to hear of the experience that you have encountered with DHL thus far.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have escalated your case to our Customs affairs manager to investigate the matter thoroughly and provide us with urgent feedback . In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
Unfortunately due to an intense drive by the South African Revenue Service ( SARS), the South African Customs Clearing community are experiencing an increase in Customs Stops.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express