SL
Shaun L
1 reviews | Active since Aug 2016
05 Jul 2022, 07:47
Express my dismay
I sent an envelope of time sensitive documents on June 30th. It was estimated to arrive on July 6th. As of today (July 5th) it has yet to leave the country and the delivery date is now estimated to be July 11th.
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DHL Express's replyOfficial
05 Jul 2022, 07:58 Dear Shaun Trust you are doing well. Thank you for writing to us and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter. We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Please hold for an update before close of business today. Thank you for your time. Kind Regards, Lenora Coertze Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa
Please hold for an update before close of business today. Thank you for your time. Kind Regards, Lenora Coertze Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa
DHL Express's reply05 Jul 2022, 07:58
Official
Dear Shaun Trust you are doing well. Thank you for writing to us and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter. We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Please hold for an update before close of business today. Thank you for your time. Kind Regards, Lenora Coertze Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa
Please hold for an update before close of business today. Thank you for your time. Kind Regards, Lenora Coertze Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa