1 reviews | Active since Apr 2017

04 Apr 2017, 11:20

Express @ Snails Pace

<p>Documents going from South Africa to Botswana takes almost a week to be delivered. Numerous calls to DHL tracking and shipment is still in South Africa! No one can give me a answer as to when this package will be delivered or why the reason for the delay! I paid R320,00 for express delivery for nothing!!! </p> <p> </p> <p>I am highly annoyed at what is supposed to be an international company, one would expect better service!!!!</p>

0
Replies (2)
DHL Express
DHL Express's reply04 Apr 2017, 13:09
Official

Dear Colleen

I would like to sincerely apologise about the delay in getting this shipment moving.

I am working it and I will keep you updated on the progress of it via email or your mobile.

Kind Regards

Nosicelo Manentsa

Customer Care Executive

's update04 Apr 2017, 16:06
Reviewer Update

Thank you Nosicelo for your swift reply which cannot be said for the company you work for!