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Brian M
1 reviews | Active since Feb 2018
27 Aug 2025, 10:43
exorbitant delivery costs
I took a package to a DHL outlet to send to UK form JHB. As an importer, exporter and online seller, it was not difficult to ensure the goods were well packaged with full detailed labeling. The package was weighed as expected and the weight being 1400+ gm, I was then informed that I could only send using a DHL box and so the goods had to be removed from my own box and repackaged, The weight was now 1600+ gm
By being forced to use a DHL box (I am sure they have plenty of labeling they could have app**** to my own package) ... the cost now jumped from R1,300 to R2,600..
Even the staff acknowledged my frustration and said it was a common occurrence ?????
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Replies (4)0
Replies (4)
DHL Express's replyOfficial
27 Aug 2025, 13:01Dear Brian McMahon
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road, Waterfall City Midrand, 2090 Gauteng South Africa
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road, Waterfall City Midrand, 2090 Gauteng South Africa
DHL Express's reply27 Aug 2025, 13:01
Official
Dear Brian McMahon
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road, Waterfall City Midrand, 2090 Gauteng South Africa
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road, Waterfall City Midrand, 2090 Gauteng South Africa
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Brian M's updateReviewer Update
31 Aug 2025, 11:354 days later (2 hours?) and no follow up. not unexpected, as I had previously logged this complaint directly onto their website with no response whatsoever...... no surprise!
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Brian M's update31 Aug 2025, 11:35
Reviewer Update
4 days later (2 hours?) and no follow up. not unexpected, as I had previously logged this complaint directly onto their website with no response whatsoever...... no surprise!
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Brian M's updateReviewer Update
31 Aug 2025, 11:45PS.... "Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours" is just a generic response, automatically generated which means SFA
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Brian M's update31 Aug 2025, 11:45
Reviewer Update
PS.... "Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours" is just a generic response, automatically generated which means SFA
DHL Express's replyOfficial
31 Aug 2025, 16:46 Dear Brian McMahon
Thank you for your message, the relevant team will contact you on Monday before 10:30.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road, Waterfall City Midrand, 2090 Gauteng South Africa
Thank you for your message, the relevant team will contact you on Monday before 10:30.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road, Waterfall City Midrand, 2090 Gauteng South Africa
DHL Express's reply31 Aug 2025, 16:46
Official
Dear Brian McMahon
Thank you for your message, the relevant team will contact you on Monday before 10:30.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road, Waterfall City Midrand, 2090 Gauteng South Africa
Thank you for your message, the relevant team will contact you on Monday before 10:30.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road, Waterfall City Midrand, 2090 Gauteng South Africa