TS
Tintswalo S
1 reviews | Active since Feb 2018
13 Jul 2022, 16:30
EXHAUSTED
This is really unacceptable from DHL, my parcel has been there for a month now and I’ve been going and back and forth with them since then , I’ve paid customs, they required a permit I sent it through now when it’s time to release the package it’s another duck and dove . I’m really tired of this. If they can’t get my package to me then they can refund me so that everyone can be at peace. This is second review regarding the same matter.
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Replies (2)TS
Tintswalo S's updateReviewer Update
13 Jul 2022, 17:24I was told this would be attended to URGENTLY, maybe I’m the one who doesn’t understand the word URGENTLY, if they cannot release it please processes a refund ASAP
TS
Tintswalo S's update13 Jul 2022, 17:24
Reviewer Update
I was told this would be attended to URGENTLY, maybe I’m the one who doesn’t understand the word URGENTLY, if they cannot release it please processes a refund ASAP
DHL Express's replyOfficial
13 Jul 2022, 17:39Dear Tintswalo,
Whilst we understand the inconvenience this has caused , this case now hinges on Customs feedback
In as much as we endeavor for positive customer experience’s , we unfortunately do not control the Customs clearance process ( Division of SARS ) . This process is regulated and controlled by government officials in each country , we need to ensure we adhere to all regulations imposed by Customs .
I assure you , we have now involved Customs Senior officials to see how best we can resolve this matter .
We await feedback and will be sure to contact you with additional updates on this tomorrow
Best Rgds,,
DHL Customer care department
Best Rgds,,
DHL Customer care department
DHL Express's reply13 Jul 2022, 17:39
Official
Dear Tintswalo,
Whilst we understand the inconvenience this has caused , this case now hinges on Customs feedback
In as much as we endeavor for positive customer experience’s , we unfortunately do not control the Customs clearance process ( Division of SARS ) . This process is regulated and controlled by government officials in each country , we need to ensure we adhere to all regulations imposed by Customs .
I assure you , we have now involved Customs Senior officials to see how best we can resolve this matter .
We await feedback and will be sure to contact you with additional updates on this tomorrow
Best Rgds,,
DHL Customer care department
Best Rgds,,
DHL Customer care department