GW
Gillian W
1 reviews | Active since Oct 2015
07 Oct 2015, 13:02
Excessive delivery time compensated
Parcel sent via DHL to St Helena Island. Only access to island is via ship from Cape Town. Parcel was erroneously sent to the UK since St Helena has a UK postal code.<br> It was returned to Cape Town, and then missed 2 sailings.<br> It has now been delivered, and the courier charge refunded to the customer 7 October 2015.<br> Thank you Nicole and the rest of the team.
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DHL Express's replyOfficial
07 Oct 2015, 13:49Hello GetDown,
Thank you for taking the time to comment on our service.
We are delighted to know that we continue to render service to your satisfaction and will endeavor to keep this up. We are looking forward to be of service to you in the future.
Regards
Akhona Mvuza
Customer Care Executive
Thank you for taking the time to comment on our service.
We are delighted to know that we continue to render service to your satisfaction and will endeavor to keep this up. We are looking forward to be of service to you in the future.
Regards
Akhona Mvuza
Customer Care Executive
DHL Express's reply07 Oct 2015, 13:49
Official
Hello GetDown,
Thank you for taking the time to comment on our service.
We are delighted to know that we continue to render service to your satisfaction and will endeavor to keep this up. We are looking forward to be of service to you in the future.
Regards
Akhona Mvuza
Customer Care Executive
Thank you for taking the time to comment on our service.
We are delighted to know that we continue to render service to your satisfaction and will endeavor to keep this up. We are looking forward to be of service to you in the future.
Regards
Akhona Mvuza
Customer Care Executive