JM
Jason M

1 reviews | Active since Jan 2014

07 Jul 2021, 16:50

Excellent service from Mr Nohiya and Shamiela . Going all the way for the customer.

Above and beyond service from Nohiya Ntsikayomzi and Shamiela !! My package was place on hold and some paperwork was needed to get it over the line. Due to my line of work I could only mangage to supply some of the paperwork as I work out of the country and is sailing in the middle of the ocean. And this was a real unforseen circumstance. Mr Nohiya and Shamiela stayed In contact with us and working through this obstacle and even called my wife to update her. MR Nohiya did his utmost best to assist us which ever way possible. Add to that timely and clear communication all along the way. Today we got informed that our package have been released and will be receiving it soon. This could of been very damaging to us if it wasn't for the great service from Mr Nohiya and Shamiela. Thank you again. And DHL, you have 2 bright stars?.

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Replies (1)
DHL Express
DHL Express's reply07 Jul 2021, 17:40
Official
Dear Jason,

Thank you very much for taking the time to send through this compliment for  Nohiya and Shamiela. I will ensure that they are recognized for their great service and we're pleased to hear that your issue has been resolved.

Kindest regards.
Avery Visagie
Customer Care Department ZA | DHL Express