1 reviews | Active since Nov 2016
Excellence simply NOT delivered
<p>sending numorous emails to the account departments to query a mess DHL made and yet after several calls and emails, there is just no response. I would have have thought the German folk too pride in their business</p>
Good morning Jacques,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Could you please forward the emails to me so we can address this matter accordingly and with the relevant department responsible and provide the necessary assistance you require and rightfully deserve. I have sent an email with all my details and you may forward the information to me directly.
Kind regards,
Charmaine Ram
Customer Care Executive
Good morning Jacques,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Could you please forward the emails to me so we can address this matter accordingly and with the relevant department responsible and provide the necessary assistance you require and rightfully deserve. I have sent an email with all my details and you may forward the information to me directly.
Kind regards,
Charmaine Ram
Customer Care Executive
It has been almost a week now since we contacted DHL and still no reponse from them. It seems their Customer Care Executive has all these great words but no action.
It has been almost a week now since we contacted DHL and still no reponse from them. It seems their Customer Care Executive has all these great words but no action.
two weeks later and still waiting for a reply.
two weeks later and still waiting for a reply.