Employees lake of knowledge

Sthembile Nxumalo who at first was not willing to fore-fill my request & find out what the VAT&Duty formula was for Nigeria. I had to then propose a solution to him as to where to find this information i then had to follow up with him nearly 2 hours later to find out when i would hear from him & he advised that he was waiting on the Nigerian branch to get back to him which i understood. Sthembile called me back nearly 3 hours since my first contact with DHL & still was not able to supply me with the info i had requested. I had requested that his manager call me, which he has still not done & instead Sthembile called me again to tell me the same story!<br> I find this completely unacceptable that one of the biggest brands in the world are not able to supply customers with basic information when exporting a shipment! Its amazing that i have been able to find out what the formula is from another courier company who never gave me a hassle at all. Are you here to assist customers or are you just not interested??? <br> Your staff don't seems to stand out the way your vehicles do which i find completely disappointing & is not a true reflection on what your industry has to offer!