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matthew.cooley matthew.cooley

1 reviews | Active since Oct 2016

14 Oct 2016, 11:48

Ellaine Moonsamy / Thulina Nkosi

<p>Ellaine assited me with a shipment to Botswana last night from Cape Town ( 13/10/2016 ) for a urgent breakdown, she helped with the pre-alerts along with the pre-clearance ( High Value ) to all the necessary people involved. Shipment was released early this morning ( 14/10/2016 ) and my client has already got the shipment to complete there job. Thank you for your efforts, i have a very happy client. You need more people in DHL like her as well as Thulina Nkosi who i usually deal with on a daily basis.</p>

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Replies (1)
DHL Express
DHL Express's reply14 Oct 2016, 11:52
Official

Dear Matthew,

Thank you for bringing the compliment to our attention.

It is always a pleasure to know that DHL staff are providing the service to all our customers and that we are living upto the DHL Brand of excellance and speed.

I will be sending your compliment to Ellaine and Thulina's supervisor to advise.

Once again thank you for taking the time to write to us.

Regards

Nicole Pietersen

Customer Care Executive Office