Dreadful service
My father sent my daughter a gift for her birthday on the 24th of September now 9 days later we are still waiting not even a phone call from DHL your customers are supose to be your number one priority I would suggest you start training your customer service staff.
For the last 6 days it says clearance event the status only changes between 1 and 2 am in the morning do you guys not have a day shift??
Dear Stephanie,
Thank you for writing to us and for bringing this matter to our attention. I tried calling the contact number supp**** without any success.
Please accept my sincerest apology for the way we have handled your shipment. I did receive your complaint and looking into it, I am personally investigating what transpired and will do my utmost to get the matter resolved.
Please expect an email from me shortly requesting additional information needed for clearance.
Once again, I regret the inconvenience and undue frustration caused by this incident.
Kindest regards.
Avery Visagie
Customer Care Executive.
Dear Stephanie,
Thank you for writing to us and for bringing this matter to our attention. I tried calling the contact number supp**** without any success.
Please accept my sincerest apology for the way we have handled your shipment. I did receive your complaint and looking into it, I am personally investigating what transpired and will do my utmost to get the matter resolved.
Please expect an email from me shortly requesting additional information needed for clearance.
Once again, I regret the inconvenience and undue frustration caused by this incident.
Kindest regards.
Avery Visagie
Customer Care Executive.