KE
Kevin E
1 reviews | Active since Jul 2019
08 Aug 2020, 09:55
double taxed and no response
I am being double taxed by DHL as I have already paid a customs deposit to Amazon and they are demanding more customs and no one replies to my emails. I have emailed Amazon but need DHL to email me. Right now it doesn't seem tracking is not working on their website.
Helpful (0)
Replies (1)0
Replies (1)
DHL Express's replyOfficial
08 Aug 2020, 19:17Dear Kevin,
Please accept my sincere apologies for the concern caused.
Kindly be advised that the customs duties are charged on Amazon's account therefore you should not be getting any requests for payment. Your shipment is detain for Port Health inspection, that is the only hold up we have on record at the moment. Please forward me the request for payment that you received so that I can look into this matter and assist with a resolution.
Kind Regards, Akhona MvuzaCustomer Care Executive Office
DHL Express ZA
Please accept my sincere apologies for the concern caused.
Kindly be advised that the customs duties are charged on Amazon's account therefore you should not be getting any requests for payment. Your shipment is detain for Port Health inspection, that is the only hold up we have on record at the moment. Please forward me the request for payment that you received so that I can look into this matter and assist with a resolution.
Kind Regards, Akhona MvuzaCustomer Care Executive Office
DHL Express ZA
DHL Express's reply08 Aug 2020, 19:17
Official
Dear Kevin,
Please accept my sincere apologies for the concern caused.
Kindly be advised that the customs duties are charged on Amazon's account therefore you should not be getting any requests for payment. Your shipment is detain for Port Health inspection, that is the only hold up we have on record at the moment. Please forward me the request for payment that you received so that I can look into this matter and assist with a resolution.
Kind Regards, Akhona MvuzaCustomer Care Executive Office
DHL Express ZA
Please accept my sincere apologies for the concern caused.
Kindly be advised that the customs duties are charged on Amazon's account therefore you should not be getting any requests for payment. Your shipment is detain for Port Health inspection, that is the only hold up we have on record at the moment. Please forward me the request for payment that you received so that I can look into this matter and assist with a resolution.
Kind Regards, Akhona MvuzaCustomer Care Executive Office
DHL Express ZA