DONT USE DHL, YOU WILL NEVER GET YOUR PACKAGE!!

Where do I even begin with this terrible company, this is the second time within a month or two that I'm experiencing the same problem with dhl, that is - my parcel is nowhere to be found and no one on their side cares to attend to my queries. It has been almost a month since they handed my parcel over to the south african post office, and since then there have been no tracking updates nor have I received my parcel. I contacted DHL and they told me to contact the post office, I have called over 80 times and spent countless hours and airtime on the waiting line but my calls were never picked up by a consultant, I have sent countless unanswered emails making queries. Seeing as I cannot get hold of the post office despite my best efforts, I contacted DHL and asked them to check with the post office where my package was and why I haven't received it, BECAUSE MY PARCEL WAS SHIPPED WITH DHL AND DHL HANDED IT OVER TO THE POST OFFICE so its their responsibility to make sure I get my items, all I was asking was for them to liaise with the post office regarding this query so it could be attended to. I've made numerous queries with dhl and all I've gotten are automated replies that don't even address my query, I even made more queries begging them to actually read my query and not send me automated replies that don't even address what I've said and guess what? they rep**** with the same automated reply. DHL, you were paid to deliver my parcel to me and YOU handed it over to the post office, it is your responsibility to make sure I eventually get my items. This is so appalling, it has almost been a month of my items being cleared from customs and yet I have not received them, shame on you. You always do this! and no one at your customer care cares about handling inquiries, shame on you. This isn't the first time, last time you sent my parcel to another country after it had arrived in the destination country and it sat there for months until I hounded you about it. After the customer pays for shipping, thats where your job ends, you dont care about delivering items.