Don’t use DHL, they refuse to help customers

Really struggling with dhl and will most probably never get my parcel. It’s been over two months now and after my package arrived in the destination country (South Africa) it then tracked as “Arrived at customs in NL” (Netherlands?) why would my package be sent to another country after arriving in the destination country?! The worst part is it’s been a month since that last tracking update so I have no idea what’s going now or where my package even is. Every time I tried contacting dhl they said only the shipper can ask them to investigate (It’s an item I bought online) but the shipper is a multi million dollar international company and is telling me to be the one who takes it up with dhl as my parcel was handed over to them and thus isn’t in their control but I should be able to launch queries on it seeing as it’s my parcel.

So basically my parcel is lost and dhl won’t do anything about it. It’s been 2 months and 1 month with no updates at all after a wrong re-route to another country. I’ll probably never get my parcel and it’s a shame that no one at dhl will even bother helping me or shed light on what’s going on. Other shipping companies don’t do that, if you ask about your that was shipped by a business, they still investigate and help you.