JY
Joash Y
1 reviews | Active since Feb 2020
18 Feb 2020, 10:18
Dont use DHL - Parcel sitting at customs for over 30 days!
I have a package sitting at customs for over 30 days. Called in over 10 times with no new information. Never received updates until recently and even then the updates still give me no new information than if I were to track the package myself online. I get the response: "the case has been escalated"- for about 2 weeks now.
The purpose of using DHL Express was to receive my package fast. I might as well should have used the SAPO.
For those thinking about which express mail service to use... Use anything but DHL! Will never be using DHL again.
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DHL Express's replyOfficial
18 Feb 2020, 13:47Dear Joash,
Thank you for taking the time to post to us and I would like to sincerely apologize for any concern caused.
Please note that your shipment has been stopped by customs for value verification, all the documents that you have sent have been submitted to customs and we have not received any feedback yet. Yes, we have been escalating to customs for a report on your case but there is still no outcome.
In as much as we endeavor for positive customer experiences, the customs clearance process is regulated and controlled by government officials. We are unable to intercede with their procedures, as they are Government controlled entity and we have to abide by their rules and regulations.
Your case officer Lenora will contact you again on the matter.
Kind Regards,
Thank you for taking the time to post to us and I would like to sincerely apologize for any concern caused.
Please note that your shipment has been stopped by customs for value verification, all the documents that you have sent have been submitted to customs and we have not received any feedback yet. Yes, we have been escalating to customs for a report on your case but there is still no outcome.
In as much as we endeavor for positive customer experiences, the customs clearance process is regulated and controlled by government officials. We are unable to intercede with their procedures, as they are Government controlled entity and we have to abide by their rules and regulations.
Your case officer Lenora will contact you again on the matter.
Kind Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express ZA
DHL Express's reply18 Feb 2020, 13:47
Official
Dear Joash,
Thank you for taking the time to post to us and I would like to sincerely apologize for any concern caused.
Please note that your shipment has been stopped by customs for value verification, all the documents that you have sent have been submitted to customs and we have not received any feedback yet. Yes, we have been escalating to customs for a report on your case but there is still no outcome.
In as much as we endeavor for positive customer experiences, the customs clearance process is regulated and controlled by government officials. We are unable to intercede with their procedures, as they are Government controlled entity and we have to abide by their rules and regulations.
Your case officer Lenora will contact you again on the matter.
Kind Regards,
Thank you for taking the time to post to us and I would like to sincerely apologize for any concern caused.
Please note that your shipment has been stopped by customs for value verification, all the documents that you have sent have been submitted to customs and we have not received any feedback yet. Yes, we have been escalating to customs for a report on your case but there is still no outcome.
In as much as we endeavor for positive customer experiences, the customs clearance process is regulated and controlled by government officials. We are unable to intercede with their procedures, as they are Government controlled entity and we have to abide by their rules and regulations.
Your case officer Lenora will contact you again on the matter.
Kind Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express ZA