Don't use DHL for foreign imports... ever.... at all

I'm once again having issues with DHL Express Cape Town and their customs clearance process. My package was stopped for customs inspection, fair enough, but i has now been more than two weeks to perform this inspection. I contact SARS to get information about the delay and they stated that they are still awaiting paperwork from DHL. This is incredibly bad service. Never mind the fact that every email gets ignored and the phone doesn't get answered, and answered calls are followed by empty promises of a call back when the person who handles it comes back to work. My problem is that DHL keeps blaming customs when the problem is clearly DHL.