DONT PICK UP WHEN ASKED - JUST IGNORES PUBLIC

I placed a collection on Wednesday with Juliet Botman, she sent me CC form witch i filled in and sent back to her and copied in [Email Removed] as per the CC form. My request was to have it collected on Thursday and Delivered today. Today i called the supplier to follow up , it was never picked up. I then called the call center again and spoke to Lloyed Vilikasie, now he needs to investigate 1st before getting back to me. What is to investigate? You stuffed on the collection, go and pick it up, send it same day express and charge me the R394 that you originally would of charged. I need the promotional stock today as tomorrow 09:00 is my opening and i'm ****ed with out it.