Don't EVER use DHL!!!!

I am extremely upset and disappointed with DHL. I've sent a package to Botswana with cloth masks. DHL accepted my package and money even though cloth masks are not allowed in Botwana (this info wasn't disclosed to me). The package was delayed by a month and then I was advised that the package wasn't accepted into Botswana. DHL then required that I pay VAT and Import taxes for a package that was never even imported into Botswana but sent back. After going back and forth for weeks they said that then realised that I only need to pay the VAT and not the import taxes. And if I didnt fight this they would have made me pay the full amount. Now I I've paid for the VAT amount (which I dont think I should have to pay)and still havent received my package. Furthermore they now require more payments different to the arrival notice amount I have received. This is so frustrating as I just want my package that I've sent in October (2 months ago). I've phoned everyday and they say they will phone me back but never do. Every time I have to explain my situation to a new person that doesn't know what is going on and they don't take my issues seriously. I've never ever received such bad service and really regret using their service. So next time you need send a parcel think twice before using DHL.