AH
Alison H
1 reviews | Active since Jan 2019
30 Jan 2019, 16:40
Dont believe their LIES about sorting their delivery problems out!! DONT USE THEM!!
As soon as DHL saw the bad reviews I posted, I was contacted by Blondy who explained that we never should have had extra charges of R 1900 generated by DHL as the 2 pieces of paper are NOT commodities- which according to another 2 courier companies is correct. He promised to 'sort the matter out and would call me back to advise when I would receive delivery". That was 2 days ago!! We have been trying to find out when we will receive the paperwork- only to be PUT ON HOLD FOR 30 MINUTES EACH TIME! DO NOT EVER USE THIS COMPANY!!!!! WHERE ARE OUR DOCS DHL?? FAT *****-CON ARTISTS OF NOTE!!!!!
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DHL Express's replyOfficial
30 Jan 2019, 19:01Good morning Alison,
Thank you for posting to DHL .
Please accept our sincerest apologies regarding the manner in which this matter has been handled .
I have been advise of the following, your shipment invoice will have to be rectified in terms of value. I will won’t be able to change the way the shipment was declared but change the value of your shipment which will be cleared as a low value shipment.
In as much as we endeavour for positive Customer experience’s , we do not control the Customs clearance process. This process is regulated and controlled by government officials in each country .
Please do not hesitate to contact me and I will gladly assist .
Regards,
Customer Care Executive Office
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
DHL Express's reply30 Jan 2019, 19:01
Official
Good morning Alison,
Thank you for posting to DHL .
Please accept our sincerest apologies regarding the manner in which this matter has been handled .
I have been advise of the following, your shipment invoice will have to be rectified in terms of value. I will won’t be able to change the way the shipment was declared but change the value of your shipment which will be cleared as a low value shipment.
In as much as we endeavour for positive Customer experience’s , we do not control the Customs clearance process. This process is regulated and controlled by government officials in each country .
Please do not hesitate to contact me and I will gladly assist .
Regards,
Customer Care Executive Office
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600