vV
violetm V

1 reviews | Active since Sept 2016

13 Aug 2018, 07:56

Done using DHL! Taking this to Press! They send automated answers

That doesn’t help! I’m about to leave the city for my wedding on Wednesday and you guys have made me cancel my arrangements on Friday only to make me wait, again! You said 13th for shipment ********** 515 and now I wait with no response or call! How hard is it to find Dainfern? It’s in the north of Johannesburg! And shipment ********** 322 needs information from me yet I have still not received a call. You guys I will never EVER use DHL again after this! Your collegue was very vague with no real answers to my questions.

What happened to DHL’s efficiency and reliability? I feel the press needs to know About this.

Violet ********** 723

0
Replies (2)
DHL Express
DHL Express's reply13 Aug 2018, 09:11
Official

Dear Violet

I understand that RAM made contact with you to get full delivery address as the it was incomplete on the waybill.

Kind Regards

Nosicelo Manentsa

Customer Care Executive

vV
violetm V's update13 Aug 2018, 09:21
Reviewer Update
It was complete, all these excuses don’t make sense. Please call me on ********** 723!