AS
Adele S
1 reviews | Active since Feb 2017
28 Sept 2020, 13:44
Documents still oustanding
Good day, This is my 5th request for the necessary invoices and customs clearance documentation since the 11th of September 2020. I use this platform now as my email requests are clearly being ignored. The shipment in question is: AWB: *** Please assist Adele Sonnen
Helpful (0)
Replies (1)0
Replies (1)
DHL Express's replyOfficial
28 Sept 2020, 14:08Dear Adele,
I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole
I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole
DHL Express's reply28 Sept 2020, 14:08
Official
Dear Adele,
I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole
I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole