SK
Sizwile K
1 reviews | Active since Jan 2019
22 Aug 2019, 09:25
Document picked up late and not delivered.
I am very disappointed with the service I received from DHL after using this courier service for so long. I booked a collection yesterday @14h20 for a document to be collected but it was collected late @17h15 and it was meant to arrive the next day at the destination as it has a deadline, this morning when I tracked the parcel I found out it did not go the previous day...I called in but was told it would go later today and arrive the next day. This is unacceptable, that document has to go today, did I just pay for my parcel to be delivered late? What's the point then?
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DHL Express's replyOfficial
22 Aug 2019, 09:59Dear Sizwile,
Thank you for writing to us.
I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We have received your complaint and we are looking into the matter. Kindly bear in mind that our transit times are indicative and not guaranteed. Your final transit time may differ based on the actual pick up time, service requested, characteristics of the shipment tendered, and/or regulatory clearance requirements. DHL Express has no liability or responsibility for differences between the indicative and the actual transit time.
Please expect an email from me shortly.
Kindest regards. Avery Visagie Customer Care Executive
Thank you for writing to us.
I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We have received your complaint and we are looking into the matter. Kindly bear in mind that our transit times are indicative and not guaranteed. Your final transit time may differ based on the actual pick up time, service requested, characteristics of the shipment tendered, and/or regulatory clearance requirements. DHL Express has no liability or responsibility for differences between the indicative and the actual transit time.
Please expect an email from me shortly.
Kindest regards. Avery Visagie Customer Care Executive
DHL Express's reply22 Aug 2019, 09:59
Official
Dear Sizwile,
Thank you for writing to us.
I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We have received your complaint and we are looking into the matter. Kindly bear in mind that our transit times are indicative and not guaranteed. Your final transit time may differ based on the actual pick up time, service requested, characteristics of the shipment tendered, and/or regulatory clearance requirements. DHL Express has no liability or responsibility for differences between the indicative and the actual transit time.
Please expect an email from me shortly.
Kindest regards. Avery Visagie Customer Care Executive
Thank you for writing to us.
I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We have received your complaint and we are looking into the matter. Kindly bear in mind that our transit times are indicative and not guaranteed. Your final transit time may differ based on the actual pick up time, service requested, characteristics of the shipment tendered, and/or regulatory clearance requirements. DHL Express has no liability or responsibility for differences between the indicative and the actual transit time.
Please expect an email from me shortly.
Kindest regards. Avery Visagie Customer Care Executive