DO YOU EVEN KNOW THE DEFINTION CUSTOMER SERVICE?

<p>I have a parcel from India that I would like to have had by 17.03</p> <p>DHL cannot give me an answer to when I will get this parcel due to them making mistakes with the customs entry. I have provided tariff codes as well as pictures and the order confirmation and I am still being asked for it. I do understand that mistakes happen, but I can't understand that after everything was clearly provided that it takes two days to process a two line courier entry into customs. Due to lack of proper reading of my emails sent your staff has delayed my parcel and I need it by the end of today as I have ordered this for a function that I have to attend 18.03.2017. DHL will be held responsible for whatever charges incur and well as the refund of what I have purchased if I do not get this today (I do understand customs complications..etc) But I will not tolerate this being delayed due to staff ignorance. DHL is a piece of *******! </p>