Do you consider this to be international service standard?

In October of this year, my daughter requested DHL to collect a parcel in JHB amd deliber to her in Liverpool, UK.

She has not teveived the parcel as yet (December) and is not able to contact amyone in the DHL office to assist her. She has forwarded her waybill information by email a number of times amd has not received any information concerning the whereabouts of her parcel.

Terrible service from a company promoting itself as an international courier.