AV
Anthony V

1 reviews | Active since Dec 2020

19 Dec 2020, 10:03

DO NOT USE THIS COMPANY. ********** *****.

Extraordinarily ***********. Extraordinarily useless. An utter failure of a company, ********** staff, lazy, sleepy staff who lie and sleep rather than deliver.

I have been **** to over the past 48 hours 11 times regarding a delivery. A simple delivery, a box to an easily found central location.

Extremely fast to take your money, contact you for VAT and duty and once they have your money and your goods they fall asleep.

The call centre is useless, they lie to you, they place you on hold for 30 minutes at a time, they lie to you some more. The joke of a button on their website to reach Jed Michaletos' and his senior management team reaches an auto responder and stops there. He's ex SARS management so we know exactly how *********** he is right there.

Do not trust this company with your goods. Do not believe this company and their promises as they are full of lies and deceit. There is no management here, he's on the golf course, totally out of touch with what is not happening in his organisation.

DHL Express Cape Town - This is the worst courier company in South Africa, I thought UPS was poor but DHL has taken my understanding of a useless and totally *********** company to a new level.

DO NOT USE THIS COMPANY. ********** *****.

0
Replies (1)
DHL Express
DHL Express's reply19 Dec 2020, 12:14
Official
Dear Anthony,

Thank you for writing to us and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter. We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you. We will keep you updated on the progress. 
Kind Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express ZA