1 reviews | Active since May 2016
DO NOT USE DHL WHATEVER YOU DO Worst shipping company ever
DHL does not check documentation, does not deliver on time at all, does not follow up like they promise. Worst shipping company I've ever experienced. They don't send customs info on time, there's no feedback or sense of urgency. They don't converse with customs how you are innocent as a customer. They are a money making **** and you don't want to become a victim like me! I have to now pay for the supplier's faults and ******* activity. Disgusting service, no humanity, absolute ******* from DHL! I've been ****med by a company that allows other companies to create tracking numbers before shipping a product firstly, then sending fines to me for it.
Dear Heinrich,
I apologize for the inconvenience and frustration this has caused you.
In an attempt to process your consignment though customs , it has been selected on a random basis for a intensive audit, resulting in it being stopped. In order to meet the customs requirements and to assist them in the audit process. Customs requested for a proof of payment made to the supplier and a commercial invoice, it was found that the shipment has been under declared. Customs has issued a penalty for the under declaration and until their money is paid, the shipment will not be released.
This is a customs issue and we are unable to intercede with their procedures and regulations, as they are Government controlled entity we have to abide to their rules .
Devan has advised you of this and is in a process of finding out if your supplier would be willing to pay the charges as this was their error. He will contact you once there is feedback from your supplier.
Kind Regards,
Akhona Mvuza
Customer Care Executive
Dear Heinrich,
I apologize for the inconvenience and frustration this has caused you.
In an attempt to process your consignment though customs , it has been selected on a random basis for a intensive audit, resulting in it being stopped. In order to meet the customs requirements and to assist them in the audit process. Customs requested for a proof of payment made to the supplier and a commercial invoice, it was found that the shipment has been under declared. Customs has issued a penalty for the under declaration and until their money is paid, the shipment will not be released.
This is a customs issue and we are unable to intercede with their procedures and regulations, as they are Government controlled entity we have to abide to their rules .
Devan has advised you of this and is in a process of finding out if your supplier would be willing to pay the charges as this was their error. He will contact you once there is feedback from your supplier.
Kind Regards,
Akhona Mvuza
Customer Care Executive