Do not use DHL Pretoria for urgent or important deliveries. They are consistently unreliable and repeatedly fail to do their job.

On Monday 6 October 2025, I spoke & emailed with staff member Lerato Molebatsi to arrange urgent/immediate pickup of documents from Pretoria Irish embassy, and delivery to me in Cape Town. As she instructed, I paid R1019.34 (quote 6039), then I emailed proof of payment back, and requested next steps or updates. Having taken my money, she and her DHL colleagues then went quiet and I had to phone and email daily. Each time I got through to a DHL staff member who promised action, and then did nothing (Nompumelelo Mlaba, then Katlego Molewa, then Catherine Mothiba, and that's just the email chains). After three days wasting my time and effort trying to get DHL Pretoria office just to do their job, I eventually got a waybill number out of them ***). Then they still didn't collect the documents. Today, I spent several hours making the most recent customer service rep, Tshidi, arrange a van to go to the Irish Embassy and pick up the documents, then apparently they forgot the waybill number, then by the time they returned, the embassy was closed. Now I have to hope (?) that they'll manage to do something this coming Monday.

NOTE: Anyone with urgent or important deliveries - I'd advise you not to use DHL Express. From what I have seen, over the past five days, they are consistently unprofessional and unreliable.