SR
Somi R
1 reviews | Active since Jan 2026
20 Jan 2026, 10:10
Do not use DHL if you want peace!!!!
By far thee worst customer service ever. As I type this, I still have no idea when my package will get to me. It has been almost two months.
Useless! Degrading customer service!
If I could give it 0 stars I would!
Helpful (0)
Replies (3)0
Replies (3)
DHL Express's replyOfficial
20 Jan 2026, 10:32Dear Somi Ralarala
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
DHL Express's reply20 Jan 2026, 10:32
Official
Dear Somi Ralarala
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
SR
Somi R's updateReviewer Update
20 Jan 2026, 10:33This is nothing but a lie.
SR
Somi R's update20 Jan 2026, 10:33
Reviewer Update
This is nothing but a lie.
DHL Express's replyOfficial
30 Jan 2026, 08:53Dear Somi,
Thank you for your comment.
Your shipment is with DHL Global Mail.
Thank you for your comment.
Your shipment is with DHL Global Mail.
For additional assistance or delivery updates, please contact:
- DHL Global Mail: ***
- South African Post Office: *** or ***
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
DHL Express's reply30 Jan 2026, 08:53
Official
Dear Somi,
Thank you for your comment.
Your shipment is with DHL Global Mail.
Thank you for your comment.
Your shipment is with DHL Global Mail.
For additional assistance or delivery updates, please contact:
- DHL Global Mail: ***
- South African Post Office: *** or ***
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa