DG
Devendren G
1 reviews | Active since Nov 2012
07 Jan 2021, 18:11
DO NOT USE DHL , HIGHLY *********** : Busisiwe Sithole and Kefiloe Mokomatsidi
DHL has lost my parcel and is refusing to fully refund me the costs incurred for the parcel . Its been over 2 weeks since the parcel has been promised to be delivered to me . I have been dealing with a customer service agent named Busisiwe Sithole who has failed to resolve anything and does not provide feedback. And there was no communication from her unless I called or followed up. She did not even want to give me a senior manager contact to help me , I had to phone customer service on a general basis in order to get a manager’s contact. The so called manager Kefiloe also did nothing and kept on saying she needs feedback from other departments. DHL is supposed to be a reputable company however they are the worst courier company I have dealt with . Anyone or company looking for courier services should not use DHL !
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Replies (3)
DHL Express's replyOfficial
08 Jan 2021, 07:33Dear Devendren,
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Your shipment was shipped on an account held in the United States and for this reason we are unable to settle the matter in South Africa. Only the account holder will be allow to claim in this instance it would be the person / entity from whom you've made your purchase from.
The only funds that we are able to refund is the import duties / taxes paid with regards to your parcel.
Once again, I regret any inconvenience caused by this incident.
Regards.
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Your shipment was shipped on an account held in the United States and for this reason we are unable to settle the matter in South Africa. Only the account holder will be allow to claim in this instance it would be the person / entity from whom you've made your purchase from.
The only funds that we are able to refund is the import duties / taxes paid with regards to your parcel.
Once again, I regret any inconvenience caused by this incident.
Regards.
Avery Visagie
Customer Care Executive ZA | DHL Express
DHL Express's reply08 Jan 2021, 07:33
Official
Dear Devendren,
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Your shipment was shipped on an account held in the United States and for this reason we are unable to settle the matter in South Africa. Only the account holder will be allow to claim in this instance it would be the person / entity from whom you've made your purchase from.
The only funds that we are able to refund is the import duties / taxes paid with regards to your parcel.
Once again, I regret any inconvenience caused by this incident.
Regards.
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Your shipment was shipped on an account held in the United States and for this reason we are unable to settle the matter in South Africa. Only the account holder will be allow to claim in this instance it would be the person / entity from whom you've made your purchase from.
The only funds that we are able to refund is the import duties / taxes paid with regards to your parcel.
Once again, I regret any inconvenience caused by this incident.
Regards.
Avery Visagie
Customer Care Executive ZA | DHL Express
DG
Devendren G's updateReviewer Update
08 Jan 2021, 10:30Then refund me the import duties, I will take parcel reimbur*****t matter up with the seller.
You know the funds I paid for import duties.
They asking me to supply letters and a ton of documentation for simple matter. It’s not my fault the package got lost, therefore I should not have to jump through hoops to get the money due to me back.
I await your response.
You know the funds I paid for import duties.
They asking me to supply letters and a ton of documentation for simple matter. It’s not my fault the package got lost, therefore I should not have to jump through hoops to get the money due to me back.
I await your response.
DG
Devendren G's update08 Jan 2021, 10:30
Reviewer Update
Then refund me the import duties, I will take parcel reimbur*****t matter up with the seller.
You know the funds I paid for import duties.
They asking me to supply letters and a ton of documentation for simple matter. It’s not my fault the package got lost, therefore I should not have to jump through hoops to get the money due to me back.
I await your response.
You know the funds I paid for import duties.
They asking me to supply letters and a ton of documentation for simple matter. It’s not my fault the package got lost, therefore I should not have to jump through hoops to get the money due to me back.
I await your response.
DHL Express's replyOfficial
08 Jan 2021, 10:51Hi Devendren,
I will ask that a letter be drafted urgently and forwarded to you. The refund documents for the duties / taxes will be forwarded to you during the course of the day.
Regards.
I will ask that a letter be drafted urgently and forwarded to you. The refund documents for the duties / taxes will be forwarded to you during the course of the day.
Regards.
Avery Visagie
Customer Care Executive ZA | DHL Express
DHL Express's reply08 Jan 2021, 10:51
Official
Hi Devendren,
I will ask that a letter be drafted urgently and forwarded to you. The refund documents for the duties / taxes will be forwarded to you during the course of the day.
Regards.
I will ask that a letter be drafted urgently and forwarded to you. The refund documents for the duties / taxes will be forwarded to you during the course of the day.
Regards.
Avery Visagie
Customer Care Executive ZA | DHL Express