1 reviews | Active since Sept 2018
Do not use DHL from South Africe - **** Service - No Comprehension
DHL through Postnet; I tried sending medication to a friend that recently emigrated to Sweden who needed it. I had the prescription, proof of purchase at Dischem and ID (information PostNet said they needed but never took).
I sent it, several days later it was returned to South Africa for some unknown reason.
Now DHL is hounding me for a certificate to prove that I can import medication, medication that has originated from South Africa with a South African doctor prescription that was rejected for whatever reason and had to be returned.
I've spoken with a team leader several weeks ago, Charles Mbamba (9 May 2019, email was sent 12:08 that day), who said I should give him an e-mail to explain the situation and he will handle it from here.
Clearly he didn't do his job, nor did he bother explaining to the agent I just spoke to that I'm not importing medication, it's not MY medication and I have absolutely no intention of jumping through hoops to get the medication back since *NO REASON HAS BEEN GIVEN FOR THE RETURN IN THE FIRST PLACE*
I suggest all clients to not waste their R ********** it would cost them to send packages to people overseas, South African incompetence shines through!
Thank you for taking my call and for bringing this matter to our attention.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience caused by this matter.
As discussed, the importation of medicine / drugs are prohibited for private individuals in Sweden. This consignment was not supposed to be shipped hence it was returned to origin. With the shipment leaving South Africa as a permanent export and now returning Customs sees it was a new consignment and must be formally cleared.
Please expect an email from me shortly with my contact details. Should you have any other queries in the meantime, do not hesitate to get back to me. I will be delighted to help you.
Kind regards.
Thank you for taking my call and for bringing this matter to our attention.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience caused by this matter.
As discussed, the importation of medicine / drugs are prohibited for private individuals in Sweden. This consignment was not supposed to be shipped hence it was returned to origin. With the shipment leaving South Africa as a permanent export and now returning Customs sees it was a new consignment and must be formally cleared.
Please expect an email from me shortly with my contact details. Should you have any other queries in the meantime, do not hesitate to get back to me. I will be delighted to help you.
Kind regards.