1 reviews | Active since Jul 2019
DO NOT USE DHL EXPRESS OR RAM COURIERS!!!!!!
The service and justification I've received from DHL Express regarding my parcel coming from the UK that happens to be my WEDDING DRESS, has been beyond shocking and poor service delivery. I clearly stated on my delivery instructions to have the parcel delivered to my work address - Springs, Johannesburg - postal code 1559. They delivered it to NELSPRUIT!!!!! Now they don't want to assume responsibility for the poor service delivery and they are passing the blame on to RAM couriers because it the Springs area falls outside their scope. Then they are saying that my address falls under Mphumalanga. Even if it was Mphumalanga, how did they get Nelspruit first of all? Secondly I was forced to get an official document from my work to confirm that we fall under Gauteng as stated by the Municipality!!! I am being treated like a **** or I don't know what I'm doing?? I've had countless of parcels delivered by other courier companies to my work address, and all have managed to get the address right, except for DHL express/ RAM couriers!!! I spoke to Eric Mahlaela - Backline Tracing Advisor ZA | DHL Express and he provided me with every elaborate excuse he could come up! Worst of all is that his supervisor - Nosicelo Manentsa (Supervisor at the tracing department) followed the same route and tried to use every reason to try and excuse the mess up! They refused to expedite the parcel for same day delivery at their own cost!!! Bare in mind that this was THEIR mess up!!!!!
DO NOT USE DHL EXPRESS OR RAM COURIERS FOR ANY OF YOUR LOGISTICS REQUESTS!!! YOU WILL BE SO DISSAPPOINTED BY THE POOR SERVICE DELIVERY AND LACK OF TRANSPARENCY!!!
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road, Waterfall City Midrand, 2090 Gauteng South Africa ***
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road, Waterfall City Midrand, 2090 Gauteng South Africa ***
We are now sitting on the 11 October and I have send countless emails to Andrew Sebili fromCustoms Refund Controller and Lesareng from customer care, requesting some feedback regarding my pending refund for import duties and taxes that were paid for an item and was then returned back to the seller in the UK. Those import duties and taxes are now due to me! I have send countless emails to both the above-mentioned people and my emails are not being answered. Its like they dont care or they are not bothered. This demonstrates a lack of professionalism from DHL and quiet honestly and show that DHL does not care about their customers!!! Anyone considering using DHL as their logistics provider should really reconsider as you will have ENDLESS problems!!
DO NOT USE DHL!!! Save your time and money and rather use someone reliable like FEDEX rather.
We are now sitting on the 11 October and I have send countless emails to Andrew Sebili fromCustoms Refund Controller and Lesareng from customer care, requesting some feedback regarding my pending refund for import duties and taxes that were paid for an item and was then returned back to the seller in the UK. Those import duties and taxes are now due to me! I have send countless emails to both the above-mentioned people and my emails are not being answered. Its like they dont care or they are not bothered. This demonstrates a lack of professionalism from DHL and quiet honestly and show that DHL does not care about their customers!!! Anyone considering using DHL as their logistics provider should really reconsider as you will have ENDLESS problems!!
DO NOT USE DHL!!! Save your time and money and rather use someone reliable like FEDEX rather.
We acknowledge the receipt of your complaint and are attending to this with the relevant department . We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. Best Regards,
DHL Express Customer Care
We acknowledge the receipt of your complaint and are attending to this with the relevant department . We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. Best Regards,
DHL Express Customer Care