1 reviews | Active since Jun 2022
DO NOT USE DHL EVER
Worst customer service ever received from any carrier. Its been 21 days since my package should have been delivered and I am still encountering delays even after I agreed to pay the customs fees, I am not able to due to gross, gross, gross incompetence. I advise everyone NEVER USE THIS CARRIER. they are grossly ***********
Good day Ishendra Bapoo
Thank you for you for forwarding your concerns to us
Please be assured that we are currently investigating the matter further and will provide you with a detailed response by at 10:30 AM.
Thank you for your patience and understanding
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
Good day Ishendra Bapoo
Thank you for you for forwarding your concerns to us
Please be assured that we are currently investigating the matter further and will provide you with a detailed response by at 10:30 AM.
Thank you for your patience and understanding
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
Dear Ishendra,
Thank you for your response.
I can confirm that contact was made and the matter has been escalated to the relevant team for further attention. The assigned Customer Care Executive will continue to monitor the case closely and provide you with regular updates as progress is made towards a resolution.
We appreciate your patience and understanding while the investigation is underway and remain committed to resolving the matter as quickly as possible.
Kind Regards,
Customer Care Team ZA | DHL Express ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
Dear Ishendra,
Thank you for your response.
I can confirm that contact was made and the matter has been escalated to the relevant team for further attention. The assigned Customer Care Executive will continue to monitor the case closely and provide you with regular updates as progress is made towards a resolution.
We appreciate your patience and understanding while the investigation is underway and remain committed to resolving the matter as quickly as possible.
Kind Regards,
Customer Care Team ZA | DHL Express ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa