1 reviews | Active since Sept 2017
DO NOT USE DHL
Our parcel arrived at customs.You invoiced us. We paid. We sent proof of payment. You acknowledged our payment.We then sit back for 8 days receiving "clearence event" messages from you only to find out that YOU refuse to release our parcel BECAUSE OF YOUR OWN INCOMPETENCE. We have now lost a complete week of selling our stock...purely because of your incompetence. How do you propose to rectify that ? And please, do not respond with your generic, " We are sorry for your experience and please supply us with a weighbill number". Your service is HORRIFIC. I am contacting DHL international and will let them know that we are advising our supply in the USA to stop using your service.
Dear Ryan and Mandy,
Thank you for taking my call.
Please accept my sincere apology for the way that we have handled the clearance of your shipment. I am personally investigating the matter with the relevant department and will do my utmost to ensure that the same does not happen in future.
I will email you shortly and revert as soon as I have an update regarding the cause of the delay.
Kind regards.
Avery Visagie
Customer Care Executive
Dear Ryan and Mandy,
Thank you for taking my call.
Please accept my sincere apology for the way that we have handled the clearance of your shipment. I am personally investigating the matter with the relevant department and will do my utmost to ensure that the same does not happen in future.
I will email you shortly and revert as soon as I have an update regarding the cause of the delay.
Kind regards.
Avery Visagie
Customer Care Executive