1 reviews | Active since Nov 2013
DO NOT TRUST DHL's EXPRESS SERVICES - THEY ARE **********
DHL, i do not even know where to start with the ********** and completely **** service they provide. I had booked an express delivery using their online platform which promises a 2 day delivery time. After charging me R25 000 which included surcharges for an EMERGENCY SITUATION DELIVERY to a REMOTE AREA (which obviously means that they knew what they had signed up for) my items have still not been delivered a whole 4 days later.
What is even worse is that when i called their service centre to get an update they confirmed that for 3 days the goods had not left their JHB warehouse and that they still were planning on handing over my products to RAM to do the actual delivery!!!!! This is completely unnaceptable as i communicated with muliple DHL agents that this is was an urgent delivery of essential health and safety equipment for vulnerable workers in the Northern Cape but that didnt seem to concern anybody at DHL.
WHat is even worse is that absolutely nobody at DHL apologised for teh inconvenience or undertook to ensure that they expedite delivery given the urgency.
I am completely disgusted by the blatent disregard that DHL has for the safety and care of teh workers that required these products, for their lack of professionalism and urgency with regards to my order and for lacking the appropriate internal structures required to discharge a service which they charge an arm, leg and thigh for.
I will never trust DHL with any delivery ever again and advise everybody to please avoid the dissapointment and frustration of dealing with them
Thank you for posting. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
Your complaint was received and is being attended to. Please allow us some time to look into the matter and get the answers you need.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Kindly expect an email from us shortly.
Kind regards,Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for posting. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
Your complaint was received and is being attended to. Please allow us some time to look into the matter and get the answers you need.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Kindly expect an email from us shortly.
Kind regards,Avery Visagie Customer Care Executive ZA | DHL Express
"With regards to our transit times, these are indicative and not guaranteed. Your final transit time may differ based on the actual pick up time, service requested, characteristics of the shipment tendered, and/or regulatory clearance requirements. DHL Express has no liability or responsibility for differences between the indicative and the actual transit time."
Please let us not try to pull wool over the public's eyes here with "appropriate public responses" and then issue a number of ridiculous disclaimers privately. This is dishonest and deceptive behavior which is keeping to the DHL style and ethos.
Furthermore it is nonsense that DHL thinks that they can charge me R25 0000 for express 2 day delivery then tell me that you accept "no liability" and "no responsibility" in the advertised and agreed time frames. Again i must highlight that this is dishonest and misleading, if DHL is not capable of discharging the service the fair thing to do is not advertise as if you can.
I now have to sort out my own logistics with RAM directly who have been much more helpful and compassionate than everyone that i have spoken to or dealt with from DHL.
Latly, i would like to request a full refund for the pathetic and poor service. I await your response and please do not omit shady elements from your public response again as i have no problem outing your dirty laundry and shady practices.
"With regards to our transit times, these are indicative and not guaranteed. Your final transit time may differ based on the actual pick up time, service requested, characteristics of the shipment tendered, and/or regulatory clearance requirements. DHL Express has no liability or responsibility for differences between the indicative and the actual transit time."
Please let us not try to pull wool over the public's eyes here with "appropriate public responses" and then issue a number of ridiculous disclaimers privately. This is dishonest and deceptive behavior which is keeping to the DHL style and ethos.
Furthermore it is nonsense that DHL thinks that they can charge me R25 0000 for express 2 day delivery then tell me that you accept "no liability" and "no responsibility" in the advertised and agreed time frames. Again i must highlight that this is dishonest and misleading, if DHL is not capable of discharging the service the fair thing to do is not advertise as if you can.
I now have to sort out my own logistics with RAM directly who have been much more helpful and compassionate than everyone that i have spoken to or dealt with from DHL.
Latly, i would like to request a full refund for the pathetic and poor service. I await your response and please do not omit shady elements from your public response again as i have no problem outing your dirty laundry and shady practices.