DO NOT RESPOND TO ANY ENQUIRIES!!!!

I used DHL express service to ship two boxes form Bangkok to South Africa on 8 October. I am still waiting to receive my parcels.<br> <br> According to the tracking service on the website, my package was last scanned on 18 November. I have received a invoice on 24 November for which the payment was immediately made and the proof of payment was sent to the correct email address. When I eventually got through to someone at DHL customer service after spending more than two hours trying to get through, they weren't even aware that I have sent the proof of payment more than a week ago. This was when I was talking to the lady who was personally responsible for my package. If she does not know whats going on with it, who will? <br> <br> I keep getting the excuse that the problem lies with customs. This might be, but that does not excuse the trouble I am having communicating via email and phone with DHL. I have also been told that the turnaround response time from customs is 72 hours, but it has been 168 hours since I have made the payment, sent the proof of payment and still I have not heard anything from DHL. <br>