Do not ever use DHL EXPRESS. USELESS!!!!!

In March this year i sent a parcel with DHL to my son in Florida USA. As it contained some medication for him the customs in Miami became quite difficult. Instead of contacting me about it, DHL simply called me to tell me that they will be delivering a parcel to me from Miami. No explanations. I realised what this was and sent a mail to the 'TOP". (If you look on their website they say compliment or complaint, go straight to the top. I was contacted by customer executive Buhle who assured me that she would resend the parcel as soon as it came back. At their cost. The parcel came back and i was required to fill in declaration forms regarding the contents, which I duly did. She sent the parcel and e-mailed me to check if the address she had was correct. It was not. I told her so and gave her the correct address which was in fact on the parcel. She kept me informed and 2 days later my parcel was delivered to Martin in Miami. My son is Warren and lived in Delray Beach, Fort Lauderdale. I mailed her and told her that it went to the wrong address. Then everything went downhill. Buhle ignored my mails and my calls. I was then contacted by a courier from DHL that he had a parcel for me from Miami. My parcel went to the USA twice and was returned twice only to be dumped on me. I went to the top again several times but was ignored. I called asking for a manager and was finally put through to Sirbasteon, a supervisor who asked me to send him my correspondence with Buhle and he will look into it and get back to me the next day. A week went by and I mailed him to check on my progress. I was ignored. It has now been 3 weeks and to date I have had no response or even an apology from them. I asked for my money back, and still got ignored. Havinfg spoken to several people about this thay all said that they had either closed their accounts with DHL or would never use them. Be warned!!!! They take your money and cannot deliver a small parcel at all. DHL ARE USELESS!!!!!!!