KB
Khuliwe B
1 reviews | Active since Apr 2014
27 Feb 2015, 10:34
Dissatisfied / service pathetic
Stauch Vorster Architects (that is us based in Cape Town) phoned for a pick in JHB SMR Financials Wednesday 25 Feb,Yesterday 26 Pick up still not done. We spoke to Thuleka, and yesterday we spoke to her again. Today Friday still our salary slips still not here. She is full, of excuses and now telling us that they will deliver to us today between 18h00 and 19h00. Employees will be gone by then , it would be late and the office closes @ 17h00 today. Our ref no 25 - 101-623. My boss really upset!!!!
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DHL Express's replyOfficial
03 Mar 2015, 12:04Hello khuliweb,
Thank you for taking my call.
I am so sorry that we have disappointed you, as discussed I will follow up with the relevant individual who neglected to follow through on their promise.
The freight charges will also be credited to your account as agreed.
Regards
Carmen Doyle
Contact Centre Manager
DHL Express
Thank you for taking my call.
I am so sorry that we have disappointed you, as discussed I will follow up with the relevant individual who neglected to follow through on their promise.
The freight charges will also be credited to your account as agreed.
Regards
Carmen Doyle
Contact Centre Manager
DHL Express
DHL Express's reply03 Mar 2015, 12:04
Official
Hello khuliweb,
Thank you for taking my call.
I am so sorry that we have disappointed you, as discussed I will follow up with the relevant individual who neglected to follow through on their promise.
The freight charges will also be credited to your account as agreed.
Regards
Carmen Doyle
Contact Centre Manager
DHL Express
Thank you for taking my call.
I am so sorry that we have disappointed you, as discussed I will follow up with the relevant individual who neglected to follow through on their promise.
The freight charges will also be credited to your account as agreed.
Regards
Carmen Doyle
Contact Centre Manager
DHL Express