1 reviews | Active since Jul 2016
Dissatisfied customer
<p>At 8h30 this morning i got a call from my cousin ,one of your customers to tell me that he has my parcel from DHL, a shipment from China that was supposed to reach my doorstep but to my suprise the driver delivered it to my cousin who is 10km from where i live.I thought when i pay i pay for delivery on my doorstep,now i have to travel to get my parcel...how fair is this DHL??This is unacceptable,its not my problem that he has to make a delivery in Venda..I mean he passes by Northview,next to Mall of the North before heading to Venda,couldn' he just spare 5minutes to pass here??</p>
Dear Lebo,
Thank you for taking the time to speak to me.
I would like to extend my sincere apologies once again for this frustrating experience, I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly as it does not reflect the level of service that DHL Express prides itself in.
We do appreciate the potential repercussions of incidents such as this and realize the disruption caused. I can assure you that incidents of this nature are extremely rare. Although it will be of little solace to you at this point of time, please be assured that this matter has been drawn to the attention of the relevant management personnel who in turn will take corrective measures to avoid re occurrence of such incidents.
DHL Express strives to offer a top quality service at all times and we thank you for bringing this to our attention. We hope we may yet be allowed an opportunity to restore your faith in our service.
Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express – South Africa
Dear Lebo,
Thank you for taking the time to speak to me.
I would like to extend my sincere apologies once again for this frustrating experience, I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly as it does not reflect the level of service that DHL Express prides itself in.
We do appreciate the potential repercussions of incidents such as this and realize the disruption caused. I can assure you that incidents of this nature are extremely rare. Although it will be of little solace to you at this point of time, please be assured that this matter has been drawn to the attention of the relevant management personnel who in turn will take corrective measures to avoid re occurrence of such incidents.
DHL Express strives to offer a top quality service at all times and we thank you for bringing this to our attention. We hope we may yet be allowed an opportunity to restore your faith in our service.
Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express – South Africa